Have an idea for a new feature? Want to share your project, or are running into technical difficulties? Get in touch through our Discord channel or drop us a mail.
What if the Satellite does not connect?
- Make sure no other application is currently occupying the serial port (eg. Arduino IDE)
- Attach the satellite to your computer before opening Hapticlabs
- On a Windows machine, Install the appropriate driver
- Restart Hapticlabs
What if I feel no vibration
- Make sure the satellite is connected properly to the USB port
- Is the LED next to output A or B lighting up during playback?
- If no LED is lighting up:
- Reconnect the satellite to your computer
- Check that the correct output channel is selected in the Track Playback menu
- If am LED is lighting up:
- Check that the appropriate actuator type is selected
- Check at different intensity levels and make adjustments to the intensity range
- Check the cable connections and try with a different actuator
What if the feedback is very weak
- Some actuators produce only faint output when driven outside their resonant frequency
- The satellite supports a maximum current output of 600mA per channel. Check with the datasheet of your actuator for the minimum requirements
- Check that the power supply is capable of providing the required power
What if the output does not match your expectations
- Check that the appropriate actuator type is selected
- Depending on the actuator, very low frequencies can lead to very faint or unexpected behaviour
Which actuators can I attach?
- Take look at the Actuator section
Which hardware does Hapticlabs Studio support?
- Currently only our dedicated Satellite unit is supported
If you need further assistance, don't hesitate to reach out!
